FAQ

Who do I contact if I have difficulty logging in to the PPS data collection application?

Survey administrators should reach out to system administrators if they or a data collector is having difficulty logging in to the application. The system administrator can delete the user and re-send an invite in the application user management dashboard. If the system administrator has difficulty providing this support, they may request assistance from the service desk by establishing a ticket thru e-mail informatics.support@aphl.org or the AIMS Platform Service Desk Portal

If I have difficulty understanding the workflow of the PPS data collection application, what should I do?

You may first go to the documents section of this website and review the PWA training presentation. This training presentation provides details for logging in, and step-by-step instructions for the different functions of data collectors and survey administrators. If you still are unsure, you should contact a system administrator or survey administrator for assistance and/or training opportunities. Note: the service desk is not responsible for basic user workflow Assistance.

What should I do if the site is down?

Please submit a ticket via e-mail informatics.support@aphl.org, or the AIMS Platform Service Desk Portal, so that the service desk is aware of the issue. If this is an emergency and you are in process of conducting a survey and it is after-hours or during a U.S. holiday, please create the ticket as above and contact +1-800-294-8164.

Where do I send other technical support requests?

For AIMS Platform support, log into the AIMS Platform Service Desk Portal and submit a ticket or email informatics.support@aphl.org

Please include the affected service and nature of the ticket in the summary field of your portal submission or subject line of your email.

For catastrophic and critical issues during the holidays or after-hours, please create a ticket as outlined above and contact +1-800-294-8164

How do I get more information about access to PPS tools?

Users interested in the PPS web application or the REDCap option should send the following information to gaihn-hai@aimsplatform.org:

Your name
Organization
Contact information
Location
Purpose for accessing the PPS tool

A system administrator will contact you.

What tools do I need to conduct an HAI PPS?

The GAIHN-HAI data collection tools provide a system for you to collect the necessary information for an HAI point prevalence survey. However, health care facilities and organizations that are collecting this data should also be willing to collaborate with external partners and/or U.S. CDC to share experiences and provide feedback on tools.

Please use the PPS App page to contact a system administrator to find out more about how to implement an HAI PPS at your facility.